Frequently Asked Questions

Signing up for your Merchant account on iPint is easy. Click on login/sign up, then confirm your password. You will be directed towards the terms and policies. Once you agree to them, you can start creating an account with your details. After completing your account, you will land on the welcome page from where you will be asked to confirm your email ID and proceed to the verification process. The entire process completes with the proper verification of your details by iPint, after which you can log in and start using your account for various transactions.

With iPint, each and every business owner can start accepting virtual currencies as a form of payment using our API. We offer a simple framework for payment settlement to merchants. iPint handles the payment flow from checkout to settlement, allowing businesses to use this innovative payment method without deep technical know-how and risks related to exchange rate fluctuations. Our service provides full automation for accepting Bitcoin, Ether and USDT with option of adding other currencies soon, unique addresses for each order, real-time transparent exchange rates, and a platform for merchants to track and manage their payment history and payouts. Configuration of our API for processing payments on virtually any website is rather straightforward. Merchant API credentials can be created from your iPint account, where you can also add your payout details based on your preferred option for receiving settlements. Our API documentation is available on ipint.io.

After you log in to your account on iPint, you will find a highly user-friendly dashboard. Once you click on it, you will get access to all the merchant transactions divided into multiple categories:

• All — View every merchant transaction that happened through your profile.
• Confirmed — All transactions that have been confirmed but not yet settled.
• Settled — Transactions that have been settled. iPint has made the payout to the merchant.
• Invoices — Access all merchant invoices generated to date.

The payment sent by your client will have to reach the iPint address through blockchain validation process. It may take time depending on the network congestion and the mining fee selected by your client. In case of Bitcoin, six confirmations are needed. Once confirmations are done, the client's account as well as merchant dashboard will get automatically updated.

Underpayments occur when a merchant's client sends less than the full amount required to mark the invoice as fully paid. This often happens when the client delays sending the virtual currencies and rates have changed, or when sending from a 3rd party platform like exchanges where a fee is deducted before the amount is sent.In the case of deposits, iPint accepts underpayment and passes the underpaid amount to the client account on behalf of the merchant.In the case of payments for ecommerce products or services, the underpaid invoice shall be eligible for refund. The merchant can initiate the refund process or accept the underpayment from the dashboard. iPint will refund the value of the invoice.The merchant can request a refund of underpaid amounts from us until we transfer the funds to them. The maximum time we will hold those funds is 30 days. If no refund requests are received by the 30th day, we will transfer the underpaid amounts to the merchant at the exchange rate of that day. After transfer, the merchant will be fully responsible for any refunds to their clients.

Overpayments occur when an invoice receives excess funds. Such an invoice will be marked as overpaid. In the case of deposits, iPint accepts and passes the overpaid amount to the client account on behalf of the merchant.In the case of payments for ecommerce products or services, the excess amount from the overpaid invoice shall be eligible for refund. The merchant can initiate the refund from the dashboard. The amount equivalent to the invoice value shall be moved for the payout.Any requests for excess overpaid amounts can be made to us until we transfer the excess amounts to the merchant. The maximum time we will hold those funds is 30 days. If no refund requests are received by the 30th day, we will transfer the same to the merchant at the exchange rate of that day.

iPint charges service fees from the merchants of all three tiers. The service fee shall be a percentage from the transaction carried out by the merchant's clients.While making settlement, the service fee shall be deducted before settling the amount. A monthly invoice shall be generated for the Service Fee for every merchant. During the settlement process, the blockchain network fee shall be paid by the merchant.You can contact us for more details at help@ipint.io

We verify your client's payments over the blockchain network and automatically post the balance in their account as well as your dashboard. iPint holds the funds in its wallet temporarily until they are settled. You are given the option to choose your payout preference in your Merchant account.You can receive a settlement in stable virtual currency or fiat currency. We currently provide settlement in stable virtual currency which may expand to BTC. You will assume volatility risks of the currency in which you choose to settle. All settlement information can be seen from the Merchant dashboard.

From the Settings in your Merchant account you can select the payout options available: 1 day, 7 days, or 1 month. However, a minimum balance of 100 USD is required for settlement. Payout to any address shall incur a network transaction (mining) fee which will be deducted from the amount sent to the recipient address.

You can receive payouts in stable virtual currency or fiat currencies. Currently we provide the option of settling in USDT. You can provide your wallet details from your Merchant account under Settings → Payout Settings.In the Silver tier you can add a single wallet for payment settlement, in Gold you can use two wallets, and for the Platinum tier you can add up to three wallets for settlement.If the payout is not processed due to the lack of minimum payout balance (USD 100), it will be added in the next payout cycle.

There are three levels of verification, depending on which you can raise your transaction/processing volume limits. You can either upgrade one level at a time or apply for Platinum directly after getting approval for Silver.

• Silver — Daily limit of USD 100 and yearly limit of USD 1,000. No documentation required.
• Gold — Daily limit of USD 5,000 and yearly limit of USD 500,000. Requires business entity proof, address proof, photo ID, and tax ID.
• Platinum — Daily limit of USD 50,000 and yearly limit of USD 5,000,000. Requires all Gold documentation plus 3 months of bank statements.

On your Merchant account, click on Settings → Business Settings → Allowed Transaction Volume → Increase Transaction Volume. Verification may take up to 1 week.

All payments can be seamlessly managed from the Merchant account dashboard. You have access to categorized views for confirmed, pending, settled transactions, and invoices.